Need help with PitchLab.ai? You're in the right place. Reach out and we'll get back to you fast.
General support: support@pitchlabai.io
Privacy & data requests: support@pitchlabai.io
Billing & subscriptions: support@pitchlabai.io
Subscriptions are billed through Apple. To cancel, open the iOS Settings app → tap your name → Subscriptions → PitchLab.ai → Cancel Subscription. You can also tap "Cancel Subscription" in the app's Profile screen, which deeplinks you straight there.
Open the paywall in the app and tap Restore Purchases. Make sure you're signed in to the same Apple ID used for the original purchase.
Open the app → Profile tab → scroll to the bottom → tap Delete Account. This permanently removes your profile, sessions, journal entries, and all associated data. We recommend canceling your subscription first.
Check your internet connection and make sure you're on the latest version. If the issue persists, email support@pitchlabai.io with your device model, iOS version, and what you were doing when the issue happened.
No. PitchLab.ai provides training and educational content only. It is not a substitute for professional medical, athletic training, or coaching advice. Consult a qualified professional before changing your training, throwing, or recovery routine.
Refunds for App Store subscriptions are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for your PitchLab.ai purchase.